Key Definitions

To ensure clarity, the following terms used throughout this document are defined below. This is not an exhaustive list, but it covers the most essential terms relevant to your use of our Services.

• Account: A unique personal account created by you to access and use the Services.
• We/Us/Our: Refers to the operating companies, Baytree (Alderney) Limited and Baytree Interactive Limited, which are licensed and regulated by the Alderney Gambling Control Commission (AGCC) and the Kahnawake Gaming Commission, respectively.
• Player: An individual who has registered an Account, including Real Money Players, Guest Players, and holders of Inactive or Closed Accounts.
• Services: The online casino and related gambling services, software, and websites we provide.
• Software: Any software owned by or licensed to us that you may need to download or access to participate in the Casino.

Player Eligibility and Account Registration

To use our Services, you must meet specific eligibility criteria and agree to provide accurate information during the registration process. Failure to adhere to these rules constitutes a material breach of this agreement.

Age and Jurisdiction Requirements

Participation in the Services is strictly limited to individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is greater. We reserve the right to request proof of age at any time and may suspend your Account until satisfactory documentation is provided.

Furthermore, internet gambling may be illegal in the jurisdiction where you are located. It is your sole responsibility to ensure that your participation is lawful. We do not intend for our Services to be used in contravention of any applicable law. We do not accept players residing in certain restricted jurisdictions, a list of which may be amended at our discretion.

Accuracy of Information

You warrant that all information you provide during the registration process and thereafter is true, accurate, and complete. You must keep your personal details, including your address, email, and phone number, up to date. We reserve the right to verify your account information at any time and may suspend your Account pending adequate verification. Providing misleading information may result in the termination of your Account and forfeiture of any winnings.

Account Security and Responsibilities

Upon registration, you will choose a username and password. You are solely responsible for creating a secure password and maintaining the confidentiality of your login details. All activity that occurs through your Account will be considered valid if the username and password have been entered correctly. We are not liable for any losses incurred due to compromised login details resulting from your negligence. You must not allow any third party, particularly minors, to use your Account.

Deposits, Withdrawals, and Payments

All financial transactions are governed by strict rules to ensure security and regulatory compliance. It is your responsibility to be aware of these terms.

The name on any credit or debit card or other payment method used to deposit funds must match the name registered on your Account. We reserve the right to suspend accounts that do not meet this requirement. To prevent money laundering and fraud, we may require you to submit verification documents before processing any financial transaction. These documents may include a copy of a government-issued photo ID, a recent utility bill, and proof of ownership of the payment method.

Withdrawals will be processed back to the original deposit method where possible. The maximum withdrawal amount is generally 4,000 NZD per week. Please note that while gameplay for New Zealand players is primarily in NZD, the Casino’s operational currency for some transactions and bonuses may be in EUR (€). All progressive jackpot wins are exempt from these limits.

Player Conduct and Prohibited Activities

Your use of the Services is for personal entertainment only. All activities must be conducted on an individual basis. Professional, coordinated, or fraudulent play is strictly prohibited.

Prohibited Uses

The following activities constitute a material breach of these Terms and Conditions and are strictly forbidden:

• Using automated players (“bots”), artificial intelligence, or any software designed to manipulate game outcomes or gain an unfair advantage.
• Exploiting any bug, error, or loophole in the Software or Services.
• Engaging in collusion, cheating, or any form of fraudulent activity.
• Using the Services to facilitate currency arbitrage or any other form of financial manipulation.
• Allowing any third party to access or play on your Account.
• Making offensive, abusive, or threatening statements in any of our customer support channels.

If you are found to have engaged in any prohibited activity, we reserve the right to terminate your Account, void all wagers, and confiscate any winnings or account balances.

Anti-Money Laundering Policy

We are committed to preventing money laundering. We may suspend or terminate your Account and withhold funds if we suspect that any transaction involves funds derived from illegal activities or is intended to conceal such funds. We reserve the right to report any suspicious activity to the relevant authorities as required by law.

Bonus and Promotion Policy

We may offer bonuses, free spins, and other promotions from time to time. All such offers are subject to specific terms and conditions in addition to these general terms. Bonus amounts are credited to a separate Bonus Balance and are subject to a minimum wagering requirement (Play-Through Requirement) before they can be transferred to your Cash Balance and withdrawn. The standard wagering requirement is seventy times (70x) the bonus amount, but this may vary.

Not all games contribute equally to meeting wagering requirements. The table below outlines the standard contribution percentages.

Game Category	Contribution Percentage
All Slots (excluding NetEnt & Progressives), Keno & Scratch Cards	100%
NetEnt Slot Games	50%
Table Poker, Roulettes, Video/Power Poker, Blackjack (excluding Classic)	8%
Classic Blackjack, All Aces & Jacks or Better Video Poker	2%
All Baccarat, All Craps, Red Dog, Sic Bo, Progressive Jackpots	0%

Consequences of Breach and Account Termination

We reserve the right to refuse registration or to suspend, exclude, or terminate your Account at our sole discretion. If you breach any of the terms outlined in this agreement, we may take action that includes, but is not limited to:

• Immediately closing or suspending your Account.
• Voiding any transactions and forfeiting any winnings derived from the breach.
• Withholding your account balance.
• Reporting your activities to relevant authorities or financial institutions.

Limitation of Liability and Indemnity

Your use of the Services is at your sole option, discretion, and risk. We provide the Services “as is” without any express or implied warranty. We are not liable for any downtime, server disruptions, or technical malfunctions. In no circumstances shall we be liable for any direct, indirect, or consequential loss or damage arising from your use of the Services, even if we have been notified of the possibility of such damage. You agree to indemnify and hold us harmless against any costs, liabilities, and damages arising from your participation.

Intellectual Property

We grant you a non-exclusive, non-transferable, revocable right to use the Software and content provided on our website for your personal, non-commercial use only, in accordance with these terms. All trademarks, copyrights, and other intellectual property rights in the material and content of the Services shall remain vested in us or our licensors. You must not copy, reproduce, distribute, or create derivative works of such material without our express authorisation.

Complaints and Dispute Resolution

If you have a complaint, please contact our Customer Service team via live chat or email. We will endeavour to resolve the matter promptly. If you are not satisfied with the resolution, you may escalate your complaint by emailing [email protected] with your account details and a full description of the issue.

Should we be unable to reach an agreement, you have the right to refer the dispute to one of our designated Alternative Dispute Resolution (ADR) providers, such as Ecogra or the AGCC.

General Provisions

This section covers other important legal and administrative aspects of our agreement.

• Amendments: We may amend these Terms and Conditions at any time. Changes become effective immediately upon being posted on our website. It is your responsibility to review the terms regularly.
• Governing Law: This agreement shall be governed by and construed in accordance with the laws of Alderney.
• Entire Agreement: These terms constitute the entire agreement between you and us and supersede all prior agreements.

Language: These terms may be translated into other languages. In the event of any discrepancy, the English language version shall prevail.