Responsible Gaming Policy

Our Commitment to Player Welfare

Our mission is to provide a world-class online entertainment experience, and a core component of that mission is an unwavering commitment to responsible gaming. We actively promote a safe environment by implementing strict policies and providing players with the necessary tools to manage their gameplay effectively.

We believe in empowering our players with information and easy-to-use features that support responsible habits. This commitment extends to protecting minors and ensuring the integrity of our services, creating a platform where entertainment and safety coexist.

Understanding the Principles of Responsible Gaming

Responsible gaming is about playing for fun and entertainment, not as a source of income. It involves making informed decisions and managing your time and spending to ensure that gambling remains a positive and non-disruptive part of your life. Adhering to these principles is key to maintaining a healthy relationship with gambling.

To help you enjoy our services safely, please consider the following principles:

Gamble for Entertainment: View gambling as a leisure activity, not as a way to make money or solve financial difficulties.
Set a Budget: Only gamble with money you can afford to lose. Decide on a budget before you start playing and stick to it. Never borrow money to gamble.
Manage Your Time: Keep track of the time you spend gambling. Balance your gaming activity with other hobbies and responsibilities in your life.
Understand the Risks: Be aware that losing is a part of the game. The outcomes of our games are determined by chance, and there are no systems or strategies that can guarantee winnings.
Avoid Chasing Losses: Chasing losses is a common sign of problem gambling. If you lose your budgeted amount, accept the loss and do not try to win it back by betting more.
Know When to Stop: Recognise when it is time to take a break. If you feel stressed, anxious, or are no longer having fun, it is best to stop playing.
Do Not Gamble Under the Influence: Avoid playing when you are under the influence of alcohol or any other substance that may impair your judgment.

Identifying the Signs of Problem Gambling

If you are concerned about your gambling habits, consider whether you are experiencing any of the following common signs associated with problem gambling. This confidential self-assessment can help you evaluate your gambling habits. There are no right or wrong answers, but answering honestly will provide insight into whether your gambling may be becoming a problem.

Have you ever bet more than you could comfortably afford to lose?
Have you found yourself needing to gamble with larger amounts of money to get the same feeling of excitement?
Have you returned on another day to try to win back the money you lost?
Have you ever borrowed money or sold anything to get money to gamble?
Have you felt that you might have a problem with gambling?
Have people criticised your gambling or told you that you had a problem, regardless of whether you thought it was true?
Have you felt guilty about the way you gamble or what happens when you do?
Has gambling caused you any health problems, such as stress or anxiety?
Has your gambling caused any financial problems for you or your household?

If you answer “yes” to several of these questions, we encourage you to use our player protection tools and consider contacting a professional support service.

Player Protection Tools Available to You

We provide a range of tools designed to help you stay in control of your gambling. These features are easy to access and can be customised to fit your personal needs. We strongly encourage all players to familiarise themselves with these options.

Setting and Managing Deposit Limits

One of the most effective ways to manage your spending is by setting deposit limits. This tool allows you to control the amount of money you can deposit into your account over a specific period. You can set limits that align with your personal budget, ensuring you never spend more than you can afford. Please note that any limits you set will be shared across all your accounts with our casino brands.

Limit Period	Function	Purpose
Daily	Restricts total deposits within a 24-hour period.	Ideal for managing day-to-day spending.
Weekly	Restricts total deposits within a 7-day period.	Helps in managing a weekly entertainment budget.
Monthly	Restricts total deposits within a 30-day period.	Provides a long-term overview of your spending.

Take a Break for a Short Period

If you feel you need a short time away from gambling, our “Take a Break” option allows you to temporarily suspend your account. This is an excellent tool for when you need a brief cooling-off period to reassess your playing habits. You can choose to take a break for a minimum of 24 hours. During this time, you will not be able to log in or deposit funds, but your account will be automatically reactivated once the selected period has passed.

Long-Term Self-Exclusion

For players who are seriously concerned about their gambling behaviour, self-exclusion is a more formal and long-term measure. This option allows you to lock your account for a minimum period of six months. During the self-exclusion period, your account will be inaccessible, and we will take all reasonable steps to prevent you from opening new accounts. We will also ensure that you do not receive any promotional or marketing materials from us. This is a significant step, and we advise you to consider it carefully. To initiate self-exclusion, please contact our support team through the Help Centre.

Our Policy on Underage Gaming

We enforce a strict policy that prohibits anyone under the age of 18, or the legal age of majority in their jurisdiction, from playing at our casino. It is illegal for minors to gamble, and we take our responsibility to prevent this very seriously. We perform age verification checks on our players, and any account found to be operated by a minor will be immediately closed, with any winnings forfeited.

We also encourage parents and guardians to take an active role in preventing underage access. You can help by:

Keeping your account login details confidential and secure.
Not leaving your computer or mobile device unattended while logged into your casino account.
Using filtering software to block gambling sites from minors who may use your devices. Reputable services like Net Nanny and Qustodio can help you control internet access.

Professional Support Services in New Zealand

If you are worried about your gambling or the gambling of someone you know, professional help is available. New Zealand has several confidential and free support services that provide expert advice and counselling. Reaching out to one of these organisations is a proactive and positive step.

The Problem Gambling Foundation of New Zealand (PGFNS)

PGFNS offers free, professional, and confidential counselling for gamblers and their families. They have qualified counsellors across the country.

Helpline: 0800 664 262
Website: www.pgf.nz

The Salvation Army Oasis

Oasis provides free and confidential support, including counselling and social services, for individuals and families affected by gambling harm.

Helpline: 0800 530 000
Website: oasis.salvationarmy.org.nz

Gambling Helpline New Zealand

This is a 24/7 national helpline that provides immediate support, advice, and referrals to local services for anyone affected by gambling.

Helpline: 0800 654 655
Text Support: 8006